Privacy Policy

Last updated: October 7, 2026

Sump Pump Installation Toronto ("we", "us" or "our") is a licensed plumbing and drainage business serving Toronto and the Greater Toronto Area. This policy explains what personal information we collect, why we collect it, and how we protect it, in line with Canada's Personal Information Protection and Electronic Documents Act (PIPEDA).

1. Information We Collect

Contact details you give us: name, phone number, email address and service address or postal code.
Details about your property and the work you need, including notes, photos, camera scope footage and flow test results.
Documents created for your job: quotes, invoices, drain permit numbers, inspection certificates and, where you ask us to, insurance and City subsidy paperwork.
Basic website data such as pages visited, device and browser type, collected through cookies and analytics tools.

2. How We Use Your Information

To respond to enquiries, book assessments and dispatch technicians, including in emergencies.
To prepare quotes, complete installs and repairs, and honour our 2-year workmanship warranty.
To file drain permits and book inspections with the City of Toronto on your behalf.
To prepare and submit City of Toronto Basement Flooding Protection Subsidy packets when you ask us to.
To prepare documentation for your insurer or adjuster when you ask us to.
To improve our website and services.

We do not sell your personal information. We share it only as needed to do the work you ask for:

With the City of Toronto (Toronto Building, Toronto Water and the subsidy program) for permits, inspections and subsidy applications.
With your insurer or adjuster, when you request an insurance documentation packet.
With service providers who help us run the business, such as our website host, form processor and accounting tools, under confidentiality obligations.
When required by law.

4. Contact Forms

Forms on this website are processed by a third-party lead capture service that delivers your message to us by email. Please do not include sensitive information such as banking details in a form message.

5. Cookies and Analytics

We may use cookies and analytics tools to understand how visitors use the site. You can set your browser to refuse cookies; the site will still work.

6. Data Security and Retention

We use reasonable safeguards to protect your information. We keep job records for as long as needed for warranty, tax, permit and legal purposes, then dispose of them securely.

7. Your Rights

You can ask to see the personal information we hold about you, ask us to correct it, or withdraw consent to marketing messages at any time. Some records must be kept for legal or warranty reasons.

8. Contact Us

Questions about this policy or your information? Call (437) 782-5911 or send us a message. We are a service-area business based in Toronto, ON.